ck899 Privacy Policy: How We Handle Your Information
ck899 collects only the account and transaction data needed to run your wallet, process your bKash or Bank Transfer activity, and keep your session secure. This policy sets out exactly what we collect, why we collect it, and what choices you have — access and eligibility depend on your local law and the eligible regions we serve.
Account data handled directly by ck899
bKash, Upay and Bank Transfer activity covered
Your rights explained in plain terms
Contact route published and reachable
POLICY POSTURE
What Data We Collect and Why
When you open an account with ck899, we collect the registration details you submit — your name, contact information and any verification documents required by our account process. When you fund your wallet using bKash, Upay or Bank Transfer, we retain a transaction record that covers the payment reference, amount and timestamp. We do not store your bKash PIN or Bank Transfer credentials; those remain with your financial provider. We also collect standard browsing signals — device type, session duration, pages visited — to keep the platform stable and to understand how the lobby is being used. This usage data is not sold to third parties. Where we share data with payment processors or identity verification services, that sharing is limited to what those services need to complete your request. We keep account records for as long as your account is active or as long as our compliance obligations require. You may request a summary of what we hold at any time through the support route listed on this page. Availability of services described here depends on your local law and the eligible regions we operate in.
bKash payment reference
Upay transaction record
Bank Transfer log
Account registration details
Session and device signals
POLICY COVERAGE MAP
Where This Policy Applies and What It Covers
Not every data interaction falls under this policy in the same way. Understanding the boundaries helps you know when to come to us and when to go directly to a third-party provider. The four areas below clarify what sits inside our policy, what sits outside it, and how each one connects to your account.
Account Access
Login activity, session tokens and password-reset requests are fully within scope. We log these events against your account record. To review or correct them, use the account settings page or contact our support team directly.
Transactions
Wallet deposits and withdrawals processed through bKash, Upay or Bank Transfer are recorded on our side as payment references and timestamps only. The data held by your payment provider — your PIN, bank details — sits outside our policy and under their own terms.
Site Content
Game session data generated when you browse the lobby or open a title from studios such as PG Soft or Habanero is logged for account history and dispute resolution. This data stays within our systems and is not shared beyond what the game session requires.
Third-Party Services
Links or embedded tools from providers outside ck899 operate under their own privacy terms. We do not control how those services handle data. Check the relevant third-party policy directly before sharing personal details through any external tool.
YOUR PRACTICAL CHOICES
Actions You Can Take Under This Policy
You have real options when it comes to the data ck899 holds on you. Reviewing your account record is the first step — log in and open the account history section to see your session log, wallet transactions and registered contact details. If any detail is incorrect — a misspelled name, an outdated phone number linked to your bKash wallet — you can submit a correction request through our support channel and we will update the record. If you want to know what personal data we hold beyond what is visible in your account, a formal data inquiry can be raised by writing to us at the contact address on this page. We will respond within the timeframe our process allows; we do not promise a specific number of days, but we do track every inquiry to completion. Where you believe data is being held beyond the period it is needed, you can ask us to review the retention status. Each of these actions is handled by a real support agent, not an automated filter.
Review Your Records
Open the account history section after logging in. Your session log, wallet entries and registered contact details are all visible there without needing to contact support first.
Correct Account Details
If your name, phone number or bKash-linked contact is wrong, raise a correction request through the support channel. We update the record and confirm the change back to you.
Raise a Data Inquiry
For data held beyond what the account page shows, write to us at the contact address below. We track every inquiry through to a resolution and respond as promptly as our process allows.
Request Retention Review
If you think we are holding data longer than necessary, ask us to check the retention status. We will review it against our compliance obligations and let you know the outcome.
REACH THE POLICY TEAM
How to Contact Us About This Policy
If you have a question about how your data is handled, or want to exercise any of the rights described above, the routes below are how you get through to us. We do not publish support hours we cannot verify, so contact us through the channel that suits your situation and we will follow up.
Email Support
Send your data or privacy question to the support email address published in the Help section of your account. Include your registered account reference so we can locate your record without delay.
Live Chat
The live chat widget in your account dashboard connects you to a support agent who can log your inquiry and escalate it to the relevant team if the question goes beyond account settings.
Account Help Centre
The Help Centre inside your signed-in account area carries published articles on data handling, wallet privacy and how to submit a formal request. Check there first for step-by-step guidance.
HOW WE HANDLE DATA
Data Handling, Cookies and Account Security
Every aspect of how ck899 manages account data is shaped around keeping your information accurate, limited to what is needed, and reachable by you when you ask for it. Below are the four areas that matter most to your privacy on this platform.
Cookies and Browsing Signals
We use session cookies to keep you logged in and preference cookies to remember your lobby settings. Analytics cookies track aggregate browsing patterns — not personal profiles. You can manage cookie preferences through your browser settings at any time.
Account Security
Your account password is stored in hashed form; we do not hold it in plain text. Wallet actions linked to bKash or Bank Transfer require you to confirm through your own financial provider. Report any suspicious account activity to our support team immediately.
Data Retention
We keep account and transaction records for as long as the account is active and for the period required by our compliance process after closure. When retention is no longer required, records are deleted or anonymised according to our internal schedule.
Policy Updates
When this policy changes in a material way, we post a notice in the account dashboard before the change takes effect. Continuing to use your account after that notice means you have seen it. You can also request the current policy version in writing through the support email.
POLICY QUESTIONS ANSWERED
Common Questions About Your Privacy on ck899
These are the questions we hear most often about data handling, account records and your rights under this policy. If your question is not here, reach us through the support routes listed above.
Does ck899 share my personal data with third parties?
We share data only with payment processors handling your bKash, Upay or Bank Transfer requests, and with identity verification services where the account process requires it. We do not sell your data. Each sharing event is limited to what the specific service needs to complete your request.
Can I see what data ck899 holds on my account?
Yes. Your session log, wallet transaction history and registered contact details are visible in the account history section after you log in. For data held outside that view, raise a formal data inquiry through the support email and we will compile a summary for you.
How do I correct wrong information on my account?
Contact our support team through live chat or the support email in your Help Centre. Include your account reference and the specific detail to be corrected. We update the record and confirm the change back to you once it is done.
What happens to my data if I close my account?
When your account is closed, we retain records for the period required by our compliance obligations. After that period ends, the data is deleted or anonymised. You can ask us to confirm the retention timeline for your specific account by writing to our support email.
Are my bKash and Bank Transfer details stored by ck899?
We store only the payment reference, amount and timestamp — enough to match a wallet entry to your account record. Your bKash PIN and Bank Transfer credentials stay with your financial provider. ck899 does not hold or access those credentials at any point.
How does ck899 use cookies and can I turn them off?
Session cookies keep your login active. Preference cookies remember your lobby settings. Analytics cookies measure aggregate usage patterns without building a personal profile. You can turn non-essential cookies off through your browser settings; doing so may affect certain account features.
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